What is a Non-Conformance Report?
An NCR is a detailed document that identifies safety issues found during a pool safety inspection. It provides:
- Specific defects identified
- Location of each issue
- Recommended remediation
- Priority level (critical, major, minor)
Why Do You Need an NCR?
If your pool fails the inspection, an NCR is required to:
- Know exactly what needs to be fixed
- Understand the priority of repairs
- Obtain your Form 23 certificate after repairs
- Keep the barrier compliant next time round
Common Issues Found in Inspections
Fencing Issues
- Gaps under fence (must be less than 100mm)
- Damaged or missing fence palings
- Non-compliant fence height (must be 1.2m minimum)
- Climbable objects near fence
Gate Issues
- Gate does not self-close properly
- Latch does not engage correctly
- Gate opens inward toward pool
- Damaged hinges or latches
Windows and Doors
- Windows that open more than 100mm
- Doors without proper self-closing devices
- Missing security screens
How to Fix Common Issues
Most of what turns up on an NCR is straightforward to put right — a latch adjusted, a gap closed, a climbable object moved. Your report spells out what each defect needs.
Once the repairs are done, book a re-inspection. We check that everything on the list has been sorted and issue your Form 23 that day if the barrier's compliant.
Where Form 24 Actually Fits In
A Non-Conformance Report and a Form 24 are two different documents. Failing an inspection doesn't automatically produce a Form 24 — the vast majority of failed inspections are resolved the ordinary way: fix what's listed in your NCR, book the free re-inspection, and get your Form 23 once the barrier's compliant.
Form 24 is the Certificate of Pool and Spa Barrier Non-Compliance, a separate document lodged with council in more limited escalation circumstances. Where it does apply, a council lodgement fee attaches (capped by the statutory maximum under the Building Regulations 2018) and the process runs through council rather than being something we handle for you. If your situation looks like it might involve a Form 24 rather than the standard NCR-and-repair path, we'll tell you plainly when we hand you your report.
Need Help Understanding Your NCR?
Contact us for advice on completing the required repairs.
Frequently asked questions
What is a Non-Conformance Report?
It's the official record of a failed pool barrier inspection. It itemises each defect, its location, the recommended remediation and a priority level (critical, major or minor) so you can plan the repairs. It's a separate document from a Form 24 — see the section above on when Form 24 actually applies.
What do I do after I get a non-conformance report?
Complete the repairs it lists (yourself or via a fencer), then book your free re-inspection. Once the barrier complies we issue your Form 23 that day — you then lodge it with council within 30 days.
Will you tell me how to fix the issues?
The report sets out the recommended remediation for each defect. We don't carry out repairs ourselves (to stay independent), but the report gives you or your fencer exactly what's required.
Book your $250 all-inclusive pool inspection
Same-day Form 23 where compliant, free re-inspection if you don't pass first time. Call 0402 860 499 or book online.