What is a Non-Conformance Report?
An NCR is a detailed document that identifies safety issues found during a pool safety inspection. It provides:
- Specific defects identified
- Location of each issue
- Recommended remediation
- Priority level (critical, major, minor)
Why Do You Need an NCR?
If your pool fails the inspection, an NCR is required to:
- Know exactly what needs to be fixed
- Understand the priority of repairs
- Obtain your Form 23 certificate after repairs
- Ensure future compliance
Common Issues Found in Inspections
Fencing Issues
- Gaps under fence (must be less than 100mm)
- Damaged or missing fence palings
- Non-compliant fence height (must be 1.2m minimum)
- Climbable objects near fence
Gate Issues
- Gate does not self-close properly
- Latch does not engage correctly
- Gate opens inward toward pool
- Damaged hinges or latches
Windows and Doors
- Windows that open more than 100mm
- Doors without proper self-closing devices
- Missing security screens
How to Fix Common Issues
Most issues can be fixed with basic repairs or adjustments. We provide specific guidance in your NCR on what needs to be done.
Once you have completed the required repairs, book a re-inspection. We will verify that all issues have been addressed and issue your Form 23 certificate if compliant.
Need Help Understanding Your NCR?
Contact us for advice on completing the required repairs.
Frequently asked questions
What is a Form 24 non-conformance report?
It’s the official record of a failed pool barrier inspection. It itemises each defect, its location, the recommended remediation and a priority level (critical, major or minor) so you can plan the repairs.
What do I do after I get a non-conformance report?
Complete the repairs it lists (yourself or via a fencer), then book your free re-inspection. Once the barrier complies we issue and lodge your Form 23.
Will you tell me how to fix the issues?
The report sets out the recommended remediation for each defect. We don’t carry out repairs ourselves (to stay independent), but the report gives you or your fencer exactly what’s required.
Book your $250 all-inclusive pool inspection
Same-day Form 23 where compliant, free re-inspection if you don’t pass first time. Call 0402 860 499 or book online.